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Frequently Asked Questions (FAQ)
If you don't find the answers that you are looking for, please email us. We're happy to help!
1) Return Policy
We want your shopping experience to be successful! Here is our return policy:
- For return of product 10 pieces or more, a 15% re-stocking fee will apply.
- Unprinted/stocked items: Please return freight-paid, with receipt, for refund within 2 weeks of purchase, or exchange within 45 days of purchase. Sorry but special-order paper, including large volume produced especially for you or your organization, is not returnable.
- There are no returns on printed material or custom-ordered paper, unless the printing is inconsistent with approved layout.
2) About Plantable Seed Paper
What is plantable paper?
Plantable paper is special handmade paper embedded with wildflower seeds. When the paper is planted in a pot of soil, wildflowers will grow from the paper. Please note that because our paper is made by hand there may be a slight variation in the thickness from sheet to sheet. Due to the 100% post-consumer waste fibre content a slight variation in the shade of the paper may also occur.
How do you plant Plantable seed paper?
To plant Plantable seed paper, prepare a pot of soil or small patch of garden. Place plantable seed paper on top and cover with a thin layer of soil. Water well and give plenty of sunshine. Keep moist during germination.
What seeds are contained in the Plantable Paper mix?
Plantable seed paper contains the highest-quality mix of annuals and perennial seeds including:
- Bird's Eye
- Clarkia
- Black Eyed Susan
- Catchfly
- Snap Dragon
- English Daisy
- Sweet Alyssum
- please note that some of our products may still contain Coreopsis and Poppy seeds
3) About Our Handmade Plantable Papers
What is a Deckle Edge?
The term Deckle Edge refers to the distinctive, feathery edge of handmade paper. It occurs when the handmade paper is made and enhances the overall look of the paper. When purchasing bulk plantable paper, you can choose from 7 different sizes, all of which have deckled edges. If you don't like the deckled edge, choose an 11x17 sheet and cut it down to the size that you want.
What printing methods may be used on plantable seed paper?
We recommend using these methods of printing:
- off-set printing
- ink jet printing
- screen printing
- letterpress printing
Before starting your print run, test your printer to ensure that you are getting the desired level of quality. We do not recommend printing on laser printers because the heat will kill the seeds.
What kinds of pen can be used when writing on plantable paper?
Our plantable paper is sufficiently water resistant for writing with most types of writing instruments, including calligraphy pens. You can test a new pen on the corner of a piece of paper to see if it bleeds.
Is the seed paper fragile?
The handmade seed paper at Botanical PaperWorks is specially made to be strong. We use high-quality beating equipment, a custom-built press to bond fibers together and a special drying system to apply pressure to the paper for an additional 24 hours to complete the bonding of the fibers. These production steps produce a smooth, flat and strong piece of seed paper.
Is your plantable paper tree-free?
Our paper is made with post consumer waste fibers, cotton remnants or abaca, a renewable leaf fiber.
4) Ordering
Overseas OrdersPlease be aware that for customers outside North America, freight charges are higher than what is shown on our website and do not include additional duties and taxes. These may be charged upon delivery. Check with your country's customs office for more information.
To which countries do you sell your products?
The handmade plantable papers, invitations and stationery of Botanical PaperWorks are sold around the world. We can ship to any destination in North American and the European Union. Countries outside of these locations may require you to apply for an entry permit. We are not able to ship to Australia or New Zealand. Please contact us if you would like a shipping quotation.
Can I purchase your products wholesale?
Yes. Visit our Wholesale Page for more information.
How do I place an order?
You can place your order over the internet, by phone or fax.
What method of payment can I use?
Botanical PaperWorks accepts payment by Visa, MasterCard, American Express, money order and check. Orders are prepaid or paid on account (for wholesale customers).
5) Facility Location
Where is your facility located?
Our facility is located in Winnipeg, Manitoba, Canada (get the address and map to our facility). We ship much of our product to the United States and United Kingdom, and also serve customers world-wide. Product shipped to the United States arrives tax-free and duty-free. We take care of the customs documents and freight arrangements. All you need to do is place your order and we take care of the rest!
6) Handmade Plantable Invitation Questions
Can the handmade envelopes be mailed?
Absolutely! We have done mailing tests which show that the handmade envelopes hold up as well as machine-made envelopes. They are a beautiful addition to a handmade invitation.
Do you sell the paper in sheets?
Yes, you can purchase our Plantable Papers and Handmade Envelopes in any quantity desired. We have a price list that gives you a greater discount the larger quantity that you order.
May I see the invitation layout before they are printed?
We send a proof of the layout(s) by email for you to preview before we go to print.
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