Frequently Asked Questions (FAQ)

If you don't find the answers that you are looking for, please email us. We're happy to help!

1) Return Policy

We want your shopping experience to be successful! Here is our return policy:

• For return of product 10 pieces or more, a 15% re-stocking fee will apply.
• Unprinted/stocked items: Please return freight-paid, with receipt, for refund within 2 weeks of purchase, or exchange within 45 days of purchase. Sorry but special-order paper, including large volume produced especially for you or your organization, is not returnable.
• There are no returns on printed material or custom-ordered paper, unless the printing is inconsistent with approved layout.

2) About Plantable Seed Paper

What is plantable paper?

Plantable paper is special handmade paper embedded with wildflower seeds. When the paper is planted in a pot of soil, wildflowers will grow from the paper.

Please note that because our paper is made by hand there may be a be slight variation in the thickness from sheet to sheet. Due to the 100% post-consumer waste fibre content a slight variation in the shade of the paper may also occur.

How to do you plant Plantable seed paper?

To plant Plantable seed paper, prepare a pot of soil or small patch of garden. Place plantable on top and cover with a thin layer of soil. Water well and give plenty of sunshine. Keep moist during germination.

What seeds are contained in the Plantable Paper mix?

Plantable seed paper contains the highest-quality mix of annuals and perennial seeds including:

• Bird's Eye
• Clarkia
• NEW Black Eyed Susan (please note that some of our products may still contain Coreopsis)
• Poppy
• Catchfly
• Snap Dragon

3) About Our Handmade Papers

What is a Deckle Edge?

The term Deckle Edge refers to the distinctive, feathery edge of handmade paper. It occurs when the handmade paper is made and enhances the overall look of handmade paper. When purchasing bulk handmade paper, you can choose from 7 different sizes, all of which have deckled edges. If you don't like the deckled edge, choose an 11x17 sheet and cut it down to the size that you want.

What printing methods may be used on handmade paper?

We recommend using these methods of printing:

• off-set printing
• ink jet printing
• screen printing
• letterpress printing

Before starting your print run, test your printer to ensure that you are getting the desired level of quality.

We do not recommend printing on laser printers because the heat will kill the seeds.

What kinds of pen can be used when writing on handmade paper?

Our handmade paper is sufficiently water resistant for writing with most types of writing instruments, including calligraphy pens. You can test a new pen on the corner of a piece of paper to see if it bleeds.

Is the handmade paper fragile?

The handmade paper at Botanical PaperWorks is specially made to be strong. We use high-quality beating equipment, a custom-built press to bond fibers together and a special drying system to apply pressure to the paper for an additional 24 hours to complete the bonding of the fibers. These production steps produce a smooth, flat and strong piece of handmade paper.

Is your handmade paper tree-free?

Our paper is made with post consumer waste fibers, cotton remnants or abaca, a renewable leaf fiber.

4) Ordering

To which countries do you sell your products?

The handmade papers, handmade invitations and stationery of Botanical PaperWorks are sold around the world. We can ship to any destination in North American and the European Union. Countries outside of these locations may require you to apply for an entry permit. We are not able to ship to Australia or New Zealand. Please contact us if you would like a shipping quotation.

Can I purchase your products wholesale?

Yes. Visit our Wholesale Page for more information.

How do I place an order?

You can place your order over the internet, by phone or fax.

What method of payment can I use?

Botanical PaperWorks accepts payment by Visa, MasterCard, American Express, money order and check. Orders are prepaid or paid on account (for wholesale customers).

5) Facility Location

Where is your facility located?

6) Handmade Invitation Questions

Can the handmade envelopes by mailed?

Absolutely! We have done mailing tests which show that the handmade envelopes hold up as well as machine-made envelopes. They are a beautiful addition to a handmade invitation.

Do you sell the paper in sheets?

Yes, you can purchase our Handmade Papers and Handmade Envelopes in any quantity desired. We have a price list that gives you a greater discount the larger quantity that you order.

May I see the invitation layout before they are printed?

We send a proof of the layout(s) by email for you to preview before we go to print.