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Employment Opportunity: Customer Care Associate
Strike a balance with a new job
If you’re looking for the chance to make some extra spending money but still want to keep a work-life balance, this could be the job for you. We are on the hunt for a professional people person to join our company as Customer Care Associate. To succeed, you need to be a quick and accurate typist, multi-tasker, and quick learner. In exchange, you can expect a fun and supportive workplace, a flexible work schedule, and a term position that ends just in time for summer.
About our company
Botanical PaperWorks is a global leader in plantable seed paper products that grow into wildflowers. Individuals and companies alike use our products to celebrate important events in a stylish and environmentally responsible manner. Visit us at www.botanicalpaperworks.com.
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Position: Customer Care Associate, part time term position. This position is a term position starting February 14 and ending May 30 with the possibility of extension.
Reports to: Operations Manager
Job Summary
The purpose of this position is to facilitate the fulfillment of customer orders, as well as identify the need for service recovery and/or dispute resolution.
Work Performed
- Enter inbound orders into the payment and production systems.
- Answer client questions by telephone and email.
- Enter text into templates to create print proofs for clients.
- Make suggestions to the operations manager for the improvement of the customer care operations and its integration with the rest of the organization.
- Provide feedback to the product development team on client needs and trends.
Skills & Experience Required
- Minimum two years experience assisting customers in making purchase decisions in person, over the phone and/or by email.
- Able to work quickly and accurately.
- Possess a minimum typing speed of 40 words per minute.
- Experience producing documents in word processing programs like Microsoft Word.
- Positive, optimistic, and can-do attitude.
Apply by sending your cover letter and resume to Deanna Loeppky at hr@botanicalpaperworks.com by January 10, 2011. Please include your salary expectations and reference job #bpw01p398cc. We thank all applicants; however, only those selected for an interview will be contacted.
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