The Company

Employment Opportunity: Customer Care Associate

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Strike a balance with a new job
If you’re looking for the chance to make some extra spending money but still want to keep a work-life balance, this could be the job for you. We are on the hunt for a professional people person to join our company as Customer Care Associate. To succeed, you need to be a quick and accurate typist, multi-tasker, and quick learner. In exchange, you can expect a fun and supportive workplace, a flexible work schedule, and a term position that ends just in time for summer.

About our company
Botanical PaperWorks is a global leader in plantable seed paper products that grow into wildflowers. Individuals and companies alike use our products to celebrate important events in a stylish and environmentally responsible manner. Visit us at www.botanicalpaperworks.com.

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Position: Customer Care Associate, part time term position. This position is a term position starting February 14 and ending May 30 with the possibility of extension.

Reports to: Operations Manager

Job Summary

The purpose of this position is to facilitate the fulfillment of customer orders, as well as identify the need for service recovery and/or dispute resolution.

Work Performed

  • Enter inbound orders into the payment and production systems.
  • Answer client questions by telephone and email.
  • Enter text into templates to create print proofs for clients.
  • Make suggestions to the operations manager for the improvement of the customer care operations and its integration with the rest of the organization.
  • Provide feedback to the product development team on client needs and trends.

Skills & Experience Required

  • Minimum two years experience assisting customers in making purchase decisions in person, over the phone and/or by email.
  • Able to work quickly and accurately.
  • Possess a minimum typing speed of 40 words per minute.
  • Experience producing documents in word processing programs like Microsoft Word.
  • Positive, optimistic, and can-do attitude.

Apply by sending your cover letter and resume to Deanna Loeppky at hr@botanicalpaperworks.com by January 10, 2011. Please include your salary expectations and reference job #bpw01p398cc. We thank all applicants; however, only those selected for an interview will be contacted.
 

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