Employment Opportunity: Customer Care Associate

Posted On December 27, 2010

Strike a balance with a new job
If you’re looking for the chance to make some extra spending money but still want to keep a work-life balance, this could be the job for you. We are on the hunt for a professional people person to join our company as Customer Care Associate. To succeed, you need to be a quick and accurate typist, multi-tasker, and quick learner. In exchange, you can expect a fun and supportive workplace, a flexible work schedule, and a term position that ends just in time for summer.

About our company
Botanical PaperWorks is a global leader in plantable seed paper products that grow into wildflowers. Individuals and companies alike use our products to celebrate important events in a stylish and environmentally responsible manner. Visit us at botanicalpaperworks.com.

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Position: Customer Care Associate, part time term position. This position is a term position starting February 14 and ending May 30 with the possibility of extension.

Reports to: Operations Manager

Job Summary

The purpose of this position is to facilitate the fulfillment of customer orders, as well as identify the need for service recovery and/or dispute resolution.

Work Performed

Enter inbound orders into the payment and production systems.
Answer client questions by telephone and email.
Enter text into templates to create print proofs for clients.
Make suggestions to the operations manager for the improvement of the customer care operations and its integration with the rest of the organization.
Provide feedback to the product development team on client needs and trends.

Skills & Experience Required

Minimum two years experience assisting customers in making purchase decisions in person, over the phone and/or by email.
Able to work quickly and accurately.
Possess a minimum typing speed of 40 words per minute.
Experience producing documents in word processing programs like Microsoft Word.
Positive, optimistic, and can-do attitude.

Apply by sending your cover letter and resume to Deanna Loeppky at [email protected] by January 10, 2011. Please include your salary expectations and reference job #bpw01p398cc. We thank all applicants; however, only those selected for an interview will be contacted.